Refund Policy

RETURN POLICY

 

• I deal with every return on a case-by-case basis. If the original artwork that you ordered doesn’t meet your expectations, you must contact me within 10 days of receiving it so I can discuss how to rectify the issues.

​

• I try to display all originals as faithfully as possible on the product pictures. Please look at them carefully before placing your order. If you are not satisfied with your purchase, I will refund it once it has been returned. Again, please contact me within 10 days to inform me of your decision.

​

• You have 30 days to ship back the unwanted item, including the 10 days period mentioned above

​

• You must return the artwork in its original condition, so please pack it with care. If the item is damaged upon return, I reserve the right to deduct the loss of value from the refund of the Item.

​

• Due to their high cost, I do not refund shipping fees, transfer fees from PayPal/Stripe and material costs. Please note that these fees are higher than what I charge for shipping (pricing depends on the order/location) These costs are non-recoverable and would therefore represent a significant loss for a small business. 

​

• Unless agreed differently, returns post fees are your responsibility and I will not be held responsible for lost or damaged return items.

​

• If the Item is returned from abroad (outside of UK) please mention “return goods” on the import declaration to avoid fees.

 

Contact email for any of the above queries: lumi.littlebird@gmail.com

​

​