Shipping Policy
ORIGINAL ARTWORKS
ORDER PROCESS AND FULFILLMENT
All original artworks orders are processed by Abigail Pietrykiewicz (Lumi Little Bird) personally and shipped from the UK.
CANCELLATION
If you wish to cancel your original order, please contact me within one hour after placing your order. I may not be able to cancel the order after this delay.
DOMESTIC ORDERS (UK)
For all orders within the UK, please allow 5 business days for delivery. An email will be sent to you as soon as your order is shipped, which should be within 72 hours. In the case where I am unable to post the orders within 72 hours, the delay will be mentioned on the website or you will be contacted by email.
INTERNATIONAL ORDERS
For all international orders, please allow 10 to 30 business days for delivery. An email will be sent to you as soon as your order is shipped, which should be within 72 hours. In the case where I am unable to post the orders within 72 hours, the delay will be mentioned on my website or you will be contacted by email.
SHIPPING DAMAGE
As all original artwork is unique, it is impossible for me to replace it in the unlikely event that it arrives at destination damaged. I pack all originals with care to assure that this doesn’t happen, however, if it does, please contact me within 10 days with clear pictures of the damage.
I assess all damages on a case-by-case basis and I may proceed to a refund or an exchange depending on the situation. I am not responsible for any shipping costs if the artwork needs to be sent back.
LOST IN MAIL
Whilst every care is taken when shipping originals artworks, post sometimes gets lost or delayed. If you have any concerns, please do not hesitate to contact me. I will try my best to locate your order.
WRONG/INVALID ADDRESS
I am not responsible for an order's failed delivery due to a wrong/ invalid address or any other inaccurate information given by you, or a lack of presenting yourself to claim the package after receiving notice.
In this case, I can ship back the parcel once it is returned if requested, but additional shipping fees will be charged separately to the client. If it is unclaimed for, the original painting will be refunded if it is returned in perfect condition, but shipping fees and transfer fees will be deducted.
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IMPORT CHARGES
Customs duties and taxes are charged upon delivery. I do not have any control on eventual additional charges that may occur once the package has reached its destination. Please note that I do not offer any refund on these fees.
Please note that I am not personally able to give informations about the tax rules of every country. Please contact your local post office if you wish to know more about these fees before you place an order on this website. Let them know that you are planning on purchasing original art, as tax rules on art may differ according to countries.
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Contact email for any of the above queries: lumi.littlebird@gmail.com
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